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Go to Settings → Billing → Cancel Subscription from within your ScriptAce dashboard. Cancellation takes effect at the end of your current billing period. Your scripts remain accessible on the Free plan (up to 3 scripts). If you need help locating the cancellation option, email us at billing@scriptace.app.

This usually happens when you sign in with a different account (e.g., Google vs. email). Log out, then try signing in with the other method. If you still can't find your scripts, contact support@scriptace.app with your email address and the approximate date you last accessed your scripts — we can look up the account.

Yes, your script content is private. Scripts are stored in Firestore with access controls that mean only you and collaborators you explicitly invite can view them. ScriptAce staff do not access your script content except in response to a support request you initiate (e.g., to diagnose a specific bug). We do not use your script content for AI training. See our Privacy Policy for full details.

We offer a 7-day money-back guarantee on new paid subscriptions. If you're within 7 days of your first payment on a plan, email billing@scriptace.app with "Refund Request" in the subject line and we'll process it within 2 business days. After 7 days, refunds are at our discretion per our Terms of Service.

PDF export uses jsPDF, which renders text slightly differently from browser fonts. If you're seeing major layout issues (missing content, broken characters), try these steps: (1) Save the script and reload the page before exporting. (2) Try a different browser — Chrome usually produces the cleanest output. (3) If the issue persists, use the browser's native print function (Ctrl/Cmd+P) as a fallback. Still broken? Send us the script ID and a screenshot at support@scriptace.app.

Open the script, then click the Share button in the top-right of the editor. Search for collaborators by email address (they must have a ScriptAce account). Assign a role — Viewer, Editor, or Admin — and click Save. Collaboration is available on ACE and higher plans. On the Free plan, scripts can be shared via a public read-only link.

Go to Settings → Account → Delete Account. This initiates account deletion — your account and scripts will be queued for removal. Data is fully purged within 90 days. If you want to export your scripts before deletion, use the Export → JSON option on each script. If you can't access Settings, email privacy@scriptace.app and we'll handle it manually within 30 days.

ScriptAce is a cloud-based application and requires an active internet connection to save scripts. If you lose connection mid-session, the editor will continue to function but changes won't save until you're back online — the "Unsaved" indicator in the topbar will alert you. We're exploring offline/PWA support for a future release.