Frequently Asked
Quick
answers.
The most common questions before opening a support ticket.
My scripts disappeared after logging in. What happened?
This usually happens when you sign in with a different account (e.g.,
Google vs. email). Log out, then try signing in with the other method. If you still can't find
your scripts, contact
support@scriptace.stepo.in
with your
email address and the approximate date you last accessed your scripts — we can look up the
account.
Is my script content private? Can ScriptAce read it?
Yes, your script content is private. Scripts are store with
access controls that mean only you and collaborators you explicitly invite can view them.
ScriptAce staff do not access your script content except in response to a
support request you initiate (e.g., to diagnose a specific bug). We do not use your script
content for AI training. See our
Privacy Policy for full details.
No, refunds are not available under any circumstances. All active purchases are completely final and non-refundable. We advise going through our
Terms & Policy for complete details.
The PDF export looks different from what I see in the editor. Why?
PDF export renders text slightly differently from browser fonts. If you're seeing major layout issues (missing content, broken characters), try these steps: (1) Save the script and reload the page before exporting. (2) Try a different browser — Chrome usually produces the cleanest output. (3) If the issue persists, use the browser's native print function (Ctrl/Cmd+P) as a fallback. Still broken? Send us the script ID and a screenshot at
support@scriptace.stepo.in.
How do I invite collaborators to my script?
Open the script, then click the Share button in the
top-right of the editor. Search for collaborators by email address (they must have a ScriptAce
account). Assign a role — Viewer, Editor, or Admin — and click Save. Collaboration is available
on ACE and higher plans. On the Free plan, scripts can be shared via a public read-only link.
How do I delete my account and all my data?
To delete your account and all associated data, please send a deletion request email from your registered email address to
support@scriptace.stepo.in. Our support team will manually process your request and fully purge your data within 30 days. Be sure to export your scripts beforehand, as all data is permanently removed.
Does ScriptAce work offline?
ScriptAce is a cloud-based application and requires an active internet
connection to save scripts. If you lose connection mid-session, the editor will continue to
function but changes won't save until you're back online — the "Unsaved" indicator in the topbar
will alert you. We're exploring offline/PWA support for a future release.